In order for a delivery to be carried out we must ensure that access is available to the property as the vehicles used are either 3.5, 7.5 or 18 ton. the information we require is as follows.

- Do you live in a cul de sac or dead end road?
- Is there room for a lorry to manoeuvre?
- Is the easy parking available (Lorry cannot be left un-attended)?
- Is there someone available to help offload the carpet (Some carpets can be heavy)?
- Does the property have adequate ground floor access (will the carpet fit in the property)?
- Where can the carpet be left i.e. Garage, Hallway ?
- Do you have your own fitter or would you like us to recommend one ?

Carpets will not be left outside a property at anytime and a signature is required for all deliveries.

In the case where the carriers attempt a delivery but unable to drop off, notification of a failed delivery will be posted through the door and a charge of £60+vat will be levied. In the case of a failed delivery it may take upto 7 days for a redelivery can be arranged.

The above information is based on ground floor delivery only and the couriers will not be responsible for lifting upstairs as it is against company policy.

Delivery is charged at £60 + VAT for the carpet, Additional delivery charges may be incurred for accssories i.e. Carpet Grippers, Underlay, Tape, etc.

Drivers can ring 1-2 hours before delivery to ensure someone is available to take delivery.